WSFS Bank is committed to digital accessibility, and to conforming to the Web Content Accessibility Guidelines (WCAG) 2.1, Level A and AA and complying with Americans with Disabilities Act (ADA) effective communication requirements, and other applicable regulations.
To accomplish this, we have partnered with Level Access to administer our accessibility program and oversee its governance. Their accessibility program evaluates our digital products on an ongoing basis in accordance with best practices and is supported by a diverse team of accessibility professionals, including users of assistive technologies. The platform, moreover, goes beyond minimum compliance requirements by making an assistive CX technology application available to customers who have trouble typing, gesturing, moving a mouse, or reading. The application is free to download and it incorporates tools such as mouse and keyboard replacements, voice recognition, speech enablement, hands-free/touch-free navigation, and more.
We want to hear from you if you encounter any accessibility barriers on our digital properties. Please contact us at [email protected].
WSFS Bank welcomes relay calls.
Reasonable Accommodations
Individuals who need a reasonable accommodation to access WSFS Bank’s products and services should send an email to [email protected] or call us at 888.973.7226 to provide the date on which the reasonable accommodation is needed and information about the nature of the requested accommodation. Requesters should include contact information such as an email address or telephone number at which they can be reached. Depending on the nature of the request, WSFS Bank may need sufficient notice to provide a reasonable accommodation.
Our WSFS Bank banking office ATMs take into account the needs of customers with disabilities and include design features such as built-in audio. Our ATMs also are designed to include height and reach requirements to support wheelchair accessibility.
Online Accessibility
Our website has been designed to provide an accessible user experience, including:
- Providing text alternatives for non-text content
- Providing functionality of content through a keyboard interface
- Utilizing headings or labels to describe topics or purpose
- Ensuring that the default human language of each page can be programmatically determined
In the event that a user with a disability experiences accessibility issues with our website, please notify us by sending an email to [email protected] or calling us at 888.973.7226. In your communication to us, please specify the nature of the accessibility difficulty, including the URL/web address that may have presented an accessibility challenge.
Third-Party Websites
WSFS Bank’s website contains links to webpages hosted by third parties. WSFS Bank does not make representations with regard to the accessibility of third-party websites and is not able to remediate accessibility barriers on such websites.
Feedback
We are always working to ensure that our products and services are accessible to all clients and the public, including individuals with disabilities. If you have an idea or question about accessibility support services at WSFS Bank, please contact us at 888.973.7226 or by email at [email protected].
