Zelle

It’s easy — Zelle is already available within WSFS Bank’s mobile banking app! Check our app and follow a few simple steps to enroll with Zelle today.

When you enroll with Zelle through the WSFS Bank app, your name, the name of your bank, and the email address or U.S. mobile number you enrolled is shared with Zelle (no sensitive account details are shared – those stay with WSFS). When someone sends money to your enrolled email address or U.S. mobile number, Zelle looks up the email address or mobile number in its “directory” and notifies WSFS of the incoming payment. WSFS then directs the payment into your bank account, all while keeping your sensitive account details private.

You can send, request, or receive money with Zelle. To get started, log into WSFS Bank’s mobile app and select Send Money with Zelle®. Enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, accept terms and conditions, and you’re ready to start sending and receiving with Zelle.

To send money using Zelle, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile phone number), add the amount you’d like to send and an optional note, review, then hit Send. In most cases, the money is available to your recipient in minutes¹.

To request money using Zelle, choose Request, select the individual(s) from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and hit Request.

To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle.

Your email address or U.S. mobile phone number may already be enrolled with Zelle at another bank or credit union. Call our customer support team and ask them to move your email address or U.S. mobile phone number to WSFS so you can use it for Zelle.

Once customer support moves your email address or U.S. mobile phone number, it will be connected to your WSFS account so you can start sending and receiving money with Zelle through the WSFS mobile banking app. Please call WSFS customer support toll-free at 888.973.7226 for help.

If you don’t know the person, or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle for these types of transactions.

These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither Zelle nor WSFS Bank offer a protection program for any authorized payments made with Zelle – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

In order to use Zelle, the sender and recipient’s bank accounts must be based in the U.S.

You can send money to friends, family and others you trust^*.

Since money is sent directly from your bank account to another person’s bank account within minutes^**, it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number.

^*U.S. checking or savings account required to use Zelle^®.
^**Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle.

Zelle is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes^*. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank^**.

^*Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle.
^**U.S. checking or savings account required to use Zelle^®.

Yes! They will receive a notification via email or text message.

If your recipient has not yet enrolled with Zelle, the payment will remain pending and the money will not move from your account. If the recipient does not enroll within 14 days, the payment will expire, and the transaction will need to be made again.

If the person you sent money to has already enrolled with Zelle, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren’t able to get your money back, please call us at 888.973.7226 so we can help you.

If you have already enrolled with Zelle, you do not need to take any further action. The money will move directly into your bank account, typically within minutes^*.

If you have not yet enrolled with Zelle, follow these steps:

1. Click on the link provided in the payment notification you received via email or text message.
2. Select WSFS Bank.
3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification – you should enroll with Zelle using that email address or U.S. mobile number to ensure you receive your money.

^*Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle.

Zelle is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor^*.

Since money is sent directly from your bank account to another person’s bank account within minutes^**, Zelle should only be used to send money to friends, family and others you trust.

Neither Zelle nor WSFS Bank offer a protection program for any authorized payments made with Zelle – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

^*U.S. checking or savings account required to use Zelle^®
**Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle.

Money sent with Zelle is typically available to an enrolled recipient within minutes^*.

If you send money to someone who isn’t enrolled with Zelle, they will receive a notification prompting them to enroll. After enrollment, the money will move directly to your recipient’s account, typically within minutes^*.

If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle and that you entered the correct email address or U.S. mobile phone number.

If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

Still having trouble? Please give the WSFS customer support team a call toll-free at 888.973.7226 or get in touch through our support page.

^*Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle.

WSFS Bank does not charge any fees to use Zelle.